Last Updated: [1/5/2024]

Please read these Terms and Conditions (“Terms”) carefully before using or placing an order on www.tothecloudvaporstore.com (the “Website”). These Terms govern your use of the Website and your purchase of products from the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Website or place an order.

Age Restriction:

By using this Website or placing an order, you represent and warrant that you are 21 years of age or older. You may not use this Website or place an order if you are under 21 years of age.

Products:

All products listed on the Website are intended for legal use only. It is your responsibility to understand and comply with the laws and regulations applicable to your jurisdiction regarding the purchase, possession, and use of the products offered on this Website.

Some products on the Website may have user-generated reviews or ratings. These reviews are the opinions of individual users and may not necessarily reflect the views or opinions of www.tothecloudvaporstore.com. We do not endorse or guarantee the accuracy of these reviews and recommend using them as supplementary information when making purchasing decisions.

Customers are required to promptly report any defective or broken products purchased from www.tothecloudvaporstore.com within seventy-two (72) hours of arrival. Failure to report such defects within this specified timeframe may limit Website’s ability to replace  or offer  remedies outside of manufacturer’s warranty for dead on arrival deliveries. Please refer to our [Warranty Policy] for more detailed information regarding product warranties and returns.

To the Cloud Vapor Store is an authorized retailer of all brands we carry and all new items will come with manufacturer’s warranty. If your purchase has developed a defect after 72 hours please contact the manufacturer for warranty.

International customers are responsible for all return shipping fees, customs duties, and taxes should a warranty be needed. We recommend contacting your local customs office for information on returning products from outside your country.

Cancellations and Returns:

Cancellations: Customers may request order cancellations within twenty-four (24) hours of placing an order, provided the order has not yet been shipped. To request a cancellation, please contact our customer support team at [suport@tothecloudvaporstore.com or 888-659-3372].

Once an order has been shipped, it cannot be canceled. If payment has processed and cleared Website will charge a 3% credit card fee on the refund for domestic transactions and 5.25% for international transactions. Any cancellations of purchases through Sezzle will be subject to a 5% fee.

Returns: We want you to be satisfied with your purchase from www.tothecloudvaporstore.com. If you receive a product that is defective or damaged, please contact us within seventy-two (72) hours of receiving the item to initiate a return. We may request photographic evidence of the damage or defect to process your return efficiently. Returned items must be in their original packaging and condition.

Items which are returned to sender whether refusing delivery, incorrect address or no recipient available will be refunded to the original payment method less any corresponding transaction and shipping fees the following Friday after said packages are received by sender.

Items which have not been opened and are still in original seal may be returned within 30 days less shipping and processing fee. Items which have been opened are considered trial period returns. Please see trial period return policy here.

Potentially Fraudulent Purchases:

To maintain the security of our transactions and prevent potential fraudulent activity, we reserve the right to verify the billing and shipping addresses provided during the checkout process. In cases where the billing and shipping addresses differ, additional verification may be required.

We take online security and fraud prevention seriously. Any purchases that are suspected of being fraudulent may be subject to further investigation. Such investigations may include, but are not limited to, contacting the cardholder, verifying identity, and requesting additional documentation to confirm the legitimacy of the transaction.

In cases where a purchase is deemed potentially fraudulent or fails our verification process, we reserve the right to cancel the order and refund the payment to the original payment method. Customers who believe their purchase has been wrongfully canceled due to suspected fraud can contact our customer support team for assistance.

Customers are responsible for providing accurate and up-to-date billing and shipping information. Any discrepancies or inaccuracies may lead to delays in order processing or potential cancellation of the order.

We may contact customers via email or phone to verify and confirm the details of their order, especially when there are concerns regarding potential fraud. It is essential to respond promptly to such inquiries to ensure the timely processing of the order.

General Disclaimer:

www.tothecloudvaporstore.com and its owners, employees, agents, and affiliates (“we,” “us,” or “our”) provide the Website and its content for informational and transactional purposes only. While we strive to provide accurate and up-to-date information, we make no warranties or representations, express or implied, regarding the accuracy, completeness, or reliability of the content available on the Website.

Your use of the Website and its content is at your own risk. We do not guarantee that the Website will be error-free, uninterrupted, or free from harmful components, such as viruses.

Third-Party Links:

The Website may contain links to third-party websites or resources that are not under our control. We do not endorse or accept responsibility for the content, accuracy, or reliability of any third-party websites linked from our Website. Your use of third-party websites is subject to their respective terms and conditions.

Limitation of Liability:

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, whether incurred directly or indirectly, arising out of or in connection with your use of the Website or the products purchased from the Website.

Indemnification:

You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to your use of the Website, any violation of these Terms and Conditions, or any third-party claim related to your use of the Website or the products purchased from the Website.

Changes to Policy:

We reserve the right to update, change, or replace any part of this Policy at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.