New items are sold with the manufacturer’s original warranty. If your unit develops a malfunction please contact the manufacturer of your device for repair. We are always happy to help with any technical questions or problems you may have or if you need help contacting the manufacturer of your device.
Previously operated (used) and refurbished vaporizers are sold with a 6 months warranty in which repair or a replacement item may be issued for the defunct unit. Vaporizers must meet the conditions of the original manufacturer warranty and may not have incurred any damage outside of normal use. Any vaporizers showing physical or water damage will not be eligible for warranty.
A return authorization may be requested by emailing. exchanges@
Rules and Regulations of Trial periods, Exchanges and Buybacks
For this agreement the term “buyer” and “renter” are interchangeable and apply to the individual who has purchased the device. No other individuals or parties may enact the benefits of the trial period other than the original buyer.
The rental period begins on the date the tracking number shows the item as delivered and will continue for allotted period. (60 or 90 days)
Month 1 is automatically applied once the unit is delivered. Any items being returned after month one, but in between the monthly term will incur a pro-rated rent equivalent in ratio to the monthly rate.
Returns on trial period items must be shown as shipped in transit within (3) business days from when buyer chooses to end trial period or deposit will be charged at the pro-rated trial period rate.
It is the responsibility of the buyer to return the original item purchased. Original accessories to include original packaging must be present. Additional fees will be incurred at the market rate for missing or destroyed items.
A cleaning fee will be deducted if item shows excessive build beyond typical use or has been used with products that jeopardize the unit’s performance.
Return shipping on trial period items, exchange items or buybacks are paid for by the party using To the Cloud’s services. To the Cloud Vapor store is not responsible for packages – whether exchanges or rentals – which incur damages or are lost in transit. We strongly recommend having the shipment packed with sufficient protection and insured for the value of the item.
Upon request To the Cloud Vapor Store will provide a return shipping label for returns. This amount will be deducted from the partial refund.
Any fees unrecoverable due to transactions outside of www.tothecloudvaporstore.com will be incurred by returning party.
Cancelled orders which have not shipped will incur a 5% fee. Cancelled orders which have already shipped or are returned undeliverable will incur a restocking fee equal to 10% of the item’s sale price. Buyer is responsible for paying shipping costs on returns of cancelled orders