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Frequently Asked Questions
How does the trial period work ?
When you purchase any of our vaporizers you are automatically enrolled in our trial period. If during the trial period you complete your therapy, have a lifestyle change, or decide the vaporizer is not for you: Simply return it for your partial refund. The rate can be found under the price on the unit of your interest.
A common misconception about the trial period is that you only pay the trial period amount at checkout and are billed monthly. This is incorrect, You must pay the full amount to purchase your vaporizer at checkout. You own the vaporizer and do not need to pay any additional money past this. The trial period gives you the option to send it back for a partial refund. You are under no obligation whatsoever to return your vaporizer, but if you do the trial period makes sure you are covered.
For example.) Purchase a PAX 3 for $199.99, if sent back within 30 days of receipt you will receive a refund of $125
I don't know which Vaporizer is Best for me
It is recommended to do as much research as possible before purchasing a vaporizer. Our friendly and knowledgeable staff are also happy to answer any questions you may have. We understand that nothing can beat actually using the vaporizer first hand, that is why we are happy to offer the trial period on all the vaporizers we sell.
What warranties do you offer on your vaporizers ?
All new vaporizers are covered under the original manufacturer’s warranty, if your vaporizer develops a malfunction while under warranty please contact the manufacturer of your device for repair. Our Refurbished Vaporizers have been professionally tested, inspected and disinfected by our experts and have met the standards and quality performance of what one would expect in a new unit. To the Cloud Vapor Store offers a 6 month warranty on all used vaporizers. The warranty on both new & used covers any malfunctions due to general operation.
What Will Show up on My Credit Card Statement
To the Cloud Vapor Store will be what shows up your credit card or bank statement if you use a debit card to pay for your vaporizer.
Is Packaging Discreet?
Yes we ship in either USPS boxes and envelopes or plain brown packages containing no logos or reference to vaporizers or their brand names. Our return address includes no reference to the above as well and is marked as either Shipping Dept. or To the Cloud.
Where are you Located ?
To the Cloud Vapor Store is located in Carlsbad, CA
Where Will My Item Ship from ?
We ship from a small 3rd party warehouse in Vista, CA. If your item is not in stock in Vista we do utilize other fulfillment centers in order to get your order to you in a timely manner.
How do exchanges work?
To the Cloud has set out to leverage any vaporizers our valued customers may have in exchange for one of our new or refurbished products. Simply go to the Trade in tab and provide the information regarding your desired exchange. A customer care representative will follow up with you shortly.
Do I need to pay shipping on trade ins ?
Yes, when you trade or sell us your used vaporizer you are responsible for the shipping to our location, to include any assurances you feel necessary.
How many times can I exchange my vaporizer for a different one?
You can exchange your vaporizer for a different make or model as many times as you wish. Send your old unit back, we will process the difference and get your new unit out to you in no time.
Do You Buy Used Vaporizers ?
Yes , we offer money and store credit for used vaporizers even if they were not purchased from us. If you wish to sell or trade in your used vaporizer please submit the trade in form here
You will need to send an actual photo of the unit which you wish to sell or trade in. Once reviewed an offer will be sent within 24-28 hours.
I am interested in a vaporizer or part that is not in your inventory
We are always getting new and used inventory, if you have been wanting something and do not currently see it drop us a line. You will be the first to know when it comes available. Also we offer many custom requests on parts or accessories not commonly sold.
Are parts and accessories available for rent?
No, parts and accessories are not eligible for rent , however we will give you store credit for selected parts & accessories.
I See Used Vaporizers , How do I make sure I am Buying New ?
We sell both new and used vaporizers. New Vaporizers are sold at MSRP and will have a stock image of the vaporizer. Used Vaporizers Say Used in the description and are photographed by us out of the box. You can as well navigate via the home section by selecting vaporizers and then new or used depending on which vaporizer you wish to purchase.
Will my Vaporizer give off a smell
Yes, your vaporizer will emit odors when you use. This odor will not be as strong as combustion. Typically expect about 1/4 to 1/3 of the smell you would experience if combusting
What is the difference between convection ,conduction and hybrid heating ?
Convection works by having the hot air pass through or over your herb releasing the active ingredients which you then inhale. This means the heat source is not in direct contact with your plants or herbs, but is shifted whether via fan assist or your draw or both
With conduction your plants and herbs are in direct contact with the heated material. This means that even when you are not drawing from your vaporizer, if it is on, your material is still being heated.
Hybrid – which is commonly used is a combination of the two heating methods – convection & conduction
Are your prices in USD ?
All prices for vaporizers at To the Cloud Vapor Store are in US Dollars. Please check with your software which may adjust prices and languages automatically.
Do you have a referral coupon code I can use to share and receive discounts?
Hey Dave, you can use code VAPE10 for 10% off at checkout.
Do the crafty+ accessories for the mighty +
Hey Greg,
All except for the O-rings and cooling units.
Will i have to show id or sign upon dilivery.
Hey Caleb,
For most vaporizers yes you will need to be present in your residence and either very much appear to be over 21 years or age or present an ID.
Thank you
I have a Medical Marijuana card, but do not meet the 21+ requirement. How will that affect the identification process?
i’m wondering the same thing did it end up affecting your order?
Do I get a tracking no on my order ? I haven’t heard anything from you since I placed my order ??
Hey Brandon,
We sent an email to confirm a shipping address which may have been input incorrectly.
Thank you
So if I ordered some PAX batteries they will have to be signed for? I thought shipping was discreet.
yes, shipping is discrete and you will need to sign for any vaporizers.
Im confused as your site says “free and discreet shipping” but I’m being charged $49 for shipping?
What, exactly, do you mean by refurbish. What actions and/or procedures do you employ to do this. Thanks.
Hey Dennis,
We inspect, test and clean every device. To include boiling, 99% iso baths and a rinse in the dishwasher for disinfection. We employ this on all applicable parts and vaporizers which we are returned or consigned to us which we sell as refurbished. Furthermore every refurbished vaporizer comes with a 6 month warranty.
I placed order and says on hold. When can I expect processed and ship?!
Problem was resolved timely. Received a phone call and this person was helpful and order upgraded to processing. Said will ship shortly and I will def be a returning customer!
What’s the address I mail to trade in?
The address will be on your agreement. Please ensure you have an agreement and that it is included with your shipment or the product could be returned to sender.
Hello! I am a first time customer- placed an order May 14th for a refurbished vaporizer but am worried as haven’t received updates or heard anything, it is still showing on Hold. When will this ship? Thank you
Hey Nathan,
Apologize for this. Looks like we were able to reach you this morning. We were out this last week until today.
Appreciate your business and sorry for the temporary poor communication.
Wow!!! I’d just like to post a follow up for anyone reading and still on the fence. As a first time vape user I had my worries about buying from the internet in general, however rest assured To The Cloud went above and beyond/ exceeded all expectations. A short time after my message I received a follow up about my order being mailed soon and my order was promptly shipped- it arrived in record time .Although I had chosen a refurbished unit and not sure what to expect, the Arizer Solo 2 came in its flawless original box, all original items, booklet, and even the filters! 9.5/10 condition, Beautiful vape that is intuitive for a new user like me and built like a tank. They even threw in a new grinder as a bonus. This company has my heart and, I will be a loyal customer for years to come. -Nathan
Do you ship overseas, e.g: Australia?