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Frequently Asked Questions
Where are you Located?
To the Cloud Vapor Store is located in Carlsbad, CA
Where Will My Item Ship from?
We ship from a small 3rd party warehouse in Vista, CA. If your item is not in stock in Vista we do utilize other fulfillment centers in order to get your order to you in a timely manner.
Do You Buy Used Vaporizers?
Yes , we offer money and store credit for used vaporizers even if they were not purchased from us. If you wish to sell or trade in your used vaporizer please submit the trade in form: https://www.tothecloudvaporstore.com/trade-in-credit/
You will need to send an actual photo of the unit which you wish to sell or trade in. Once reviewed an offer will be sent within 24-28 hours.
How does the trial period work?
When you purchase any of our vaporizers you are automatically enrolled in our trial period. If during the trial period you complete your therapy, have a lifestyle change, or decide the vaporizer is not for you: Simply return it for your partial refund. The rate can be found under the price on the unit of your interest.
A common misconception about the trial period is that you only pay the trial period amount at checkout and are billed monthly. This is incorrect, You must pay the full amount to purchase your vaporizer at checkout. You own the vaporizer and do not need to pay any additional money past this. The trial period gives you the option to send it back for a partial refund. You are under no obligation whatsoever to return your vaporizer, but if you do the trial period makes sure you are covered.
For example: Purchase a PAX 3 for $199.99, if sent back within 30 days of receipt you will receive a refund of $125
I don’t know which Vaporizer is best for me!
It is recommended to do as much research as possible before purchasing a vaporizer. Our friendly and knowledgeable staff are also happy to answer any questions you may have. We understand that nothing can beat actually using the vaporizer first hand, that is why we are happy to offer the trial period on all the vaporizers we sell.
I am interested in a vaporizer or part that is not in your inventory
We are always getting new and used inventory, if you have been wanting something and do not currently see it drop us a line. You will be the first to know when it comes available. Also we offer many custom requests on parts or accessories not commonly sold.
Are parts and accessories available for rent?
No, parts and accessories are not eligible for rent , however we will give you store credit for selected parts & accessories.
I See Used Vaporizers , How do I make sure I am Buying New?
We sell both new and used vaporizers. New Vaporizers are sold at MSRP and will have a stock image of the vaporizer. Used Vaporizers Say Used in the description and are photographed by us out of the box. You can as well navigate via the home section by selecting vaporizers and then new or used depending on which vaporizer you wish to purchase.
Will my Vaporizer give off a smell?
Yes, your vaporizer will emit odors when you use. This odor will not be as strong as combustion. Typically expect about 1/4 to 1/3 of the smell you would experience if combusting
What is the difference between convection, conduction and hybrid heating?
Convection works by having the hot air pass through or over your herb releasing the active ingredients which you then inhale. This means the heat source is not in direct contact with your plants or herbs, but is shifted whether via fan assist or your draw or both.
With Conduction your plants and herbs are in direct contact with the heated material. This means that even when you are not drawing from your vaporizer, if it is on, your material is still being heated.
Hybrid is commonly used as a combination of the two heating methods – convection & conduction