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Frequently asked questions

How does the trial period work?

When you purchase any of our vaporizers you are automatically enrolled in our trial period. If during the trial period you complete your therapy, have a lifestyle change, or decide the vaporizer is not for you: Simply return it for your partial refund. The rate can be found under the price on the unit of your interest.

A common misconception about the trial period is that you only pay the trial period amount at checkout and are billed monthly. This is incorrect, You must pay the full amount to purchase your vaporizer at checkout. You own the vaporizer and do not need to pay any additional money past this. The trial period gives you the option to send it back for a partial refund.

For example.) Purchase a PAX 3 for $199.99, if sent back within 30 days of receipt you will receive a refund of $125 

I don't know which Vaporizer is Best for me

It is recommended to do as much research as possible before purchasing a vaporizer. Our friendly and knowledgeable staff are also happy to answer any questions you may have. We understand that nothing can beat actually using the vaporizer first hand, that is why we are happy to offer the trial period on all the vaporizers we sell.

How do exchanges work?

To the Cloud has set out to leverage any vaporizers our valued customers may have in exchange for one of our new or refurbished products. Simply go to the Trade in  tab and provide the information regarding your desired exchange. A customer care representative will follow up with you shortly.

What warranties do you offer on your vaporizers ?

All new vaporizers are covered under the original manufacturer’s warranty, if your vaporizer develops a malfunction while under warranty please contact the manufacturer of your device for repair . Our used devices have been professionally tested, inspected and disinfected by our experts and have met the standards and quality performance of what one would expect in a new unit. To the Cloud Vapor Store offers a 6 month warranty on all used vaporizers.  The warranty on both new & used covers any malfunctions due to general operation.

Is Packaging Discreet?

Yes we ship in either USPS boxes and envelopes or plain brown packages containing no logos or reference to vaporizers or their brand names. Our return address includes no reference to the above as well and is marked as either Shipping Dept. or To the Cloud.

How many times can I exchange my vaporizer for a different one?

You can exchange your vaporizer for a different make or model as many times as you wish. Send your old unit back, we will process the difference and get your new unit out to you in no time.

I am interested in a vaporizer or part that is not in your inventory

We are always getting new and used inventory, if you have been wanting something and do not currently see it drop us a line. You will be the first to know when it comes available. Also we offer many custom requests on parts or accessories not commonly sold.

Are parts and accessories available for rent?

No, parts and accessories are not eligible for rent , however we will give you store credit for selected parts & accessories.

What is the difference between convection and conduction ?

Convection works by having the hot air pass through or over your herb releasing the active ingredients which you then inhale. This means the heat source is not in direct contact with your plants or herbs, but is shifted whether via fan assist or your draw or both

FAQ - conduction vs. Convection

With conduction your plants and herbs are in direct contact with the heated material. This means that even when you are not drawing from your vaporizer, if it is on, your material is still being heated.